Order Cancellation Policy

At "Interkento" (hereinafter referred to as "we" or "us"), we understand that changes may arise during the shopping process. If you need to cancel your order, please review the following terms and procedures to ensure a smooth and efficient cancellation process:

1. Order Cancellation Conditions

Orders that have not been shipped within 48 hours of placing the order can be canceled directly;

Orders placed over 48 hours or already shipped cannot be canceled. You may contact us for a return and refund once the shipment has been delivered. For more details, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

Contact our customer service team via email or phone to request the cancellation of your order, providing the order number, payment proof, and other relevant information;

Our customer service team will process your request immediately, and once approved, will notify you of the result and arrange the refund as soon as possible.

3. Refund Process

Refund Method: Refunds will be returned to the same payment method used for the original purchase (e.g., American Express, JCB, Mastercard, Discover, Diners Club, and VISA).

Processing Time: Depending on the processing efficiency of your bank, we expect refunds to be credited within 3-5 business days. If the refund has not been received within this time, please contact us for assistance. For more information on refunds, please refer to our Refund Policy.

Address: 8641 SKOKIE BLVD, SKOKIE, IL 60077, United States

Customer Service Phone: +1 (917) 548-2660

Customer Service Email: service@interkento.com

Online Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

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Order Cancellation Policy