Terms of Service

Welcome to Interkento (hereinafter referred to as "we" or "us"). This service policy outlines the rules, responsibilities, and conditions that apply when using our online services and making transactions through our online store.

1. Introduction and Scope
This service policy applies to all activities conducted through our online store, including browsing, placing orders, making payments, and post-sale communications. This policy applies only to online service scenarios.

2. User Accounts and Website Responsibilities
When using this website, you are responsible for ensuring that the information you provide is accurate, complete, and up-to-date. We are responsible for maintaining the basic operation and availability of the website; however, we cannot guarantee uninterrupted access or immunity from technical limitations under any circumstances.

3. Product Information, Inventory, and Pricing
We make every effort to ensure that product descriptions, stock status, and prices displayed on the website are accurate. In the event of updates, stock changes, or price adjustments, we reserve the right to correct them without prior notice.

4. Orders and Payments
Once an order is placed and payment is completed, the order will enter the processing stage. In case of any abnormalities, we reserve the right to verify or cancel the order and will notify you using the contact information you have provided.

5. Shipping Policy

Delivery Area
We currently ship only within Australia, covering all states and territories. We do not offer shipping outside of Australia.

Shipping Costs and Delivery Time
Orders of 140 AUD (including 140 AUD) or more will receive free shipping.

Orders below 140 AUD will incur a flat shipping fee of 10.99 AUD.

Orders are usually processed and dispatched within 1-3 business days and will be delivered via the following carriers: StarTrack, DHL Express, Toll Group. The estimated delivery time is 6-8 business days.

Tax Information
All product prices include applicable taxes. No additional tax payment is required at checkout. For more details, please refer to the full Shipping policy.

6. Order Cancellation Policy

Within 48 hours of placing the order
If you request to cancel your order within 48 hours of placing it, we will process the cancellation and refund the amount to the original payment method.

After 48 hours
If more than 48 hours have passed, we recommend that you wait for the delivery and then request a refund based on the return policy. For more details, please refer to the full Order cancellation policy.

7. Return and Exchange Policy

Return and Exchange Period
You may request a return or exchange within 45 days from the date of receipt.

Applicable Conditions
Appearance issues, quality defects, obvious odor or color differences, incorrect items, or qualifying for a no-reason return.

Process
Please contact us by email or phone and provide your order number, payment receipt, reason for return or exchange, and relevant photos or videos. Upon confirmation, refunds or exchanges will be processed within 1-3 business days.

Shipping Fees
Return or exchange shipping costs due to product issues or errors will be borne by us. For no-reason returns, the shipping cost will be borne by the user.

For more details, please refer to the full Return and exchange policy.

8. Refund Policy

Refund Process
Refunds will be issued once the refund conditions are verified.

Refund Method
Refunds will be processed to the original payment card used at checkout, including American Express, JCB, Mastercard, Discover, Diners Club, and VISA.

Processing Time
Refunds are usually completed within 3-5 business days, depending on the card issuer. If you do not receive a refund within this period, please contact us for assistance.

9. Disputes and Applicable Law
If any disputes arise during the use of services or transactions, we encourage you to communicate directly with us to resolve the issue. We comply with Australian law. We reserve the right to update this policy, and any significant changes will be notified to you.

10. Privacy and Data Protection
We value the security of your personal information and process data according to our privacy policy. For detailed information regarding data collection, use, and user rights, please refer to the Privacy policy.

11. Intellectual Property
All text, images, designs, and other content on this website are protected by relevant intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

12. Limitation of Liability
To the extent permitted, we are committed to providing stable and reliable services. We are not liable for any service interruptions or losses caused by uncontrollable factors, user actions, or reasons not directly caused by us.

13. Modifications to Terms of Service
We may revise this service policy from time to time based on operational needs. The updated terms will be posted on the website and will take effect upon publication.

Address: 8641 SKOKIE BLVD, SKOKIE, IL 60077, United States

Customer Service Phone: +1 (917) 548-2660

Customer Service Email: service@interkento.com

Online Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

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Terms of Service