Refund Policy

 

At "Interkento" (hereinafter referred to as "we" or "us"), we are dedicated to providing a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange policy to make your shopping experience as worry-free as possible. Below are the detailed terms and conditions for returns and exchanges:

1. Return and Exchange Period
Return and exchange requests must be made within 45 days from the date of delivery.

2. Conditions for Return and Exchange
We accept return and exchange requests under the following conditions:

Obvious damage or scratches to the product’s appearance;

Product quality defects;

Unpleasant odor, severe color discrepancies, or other quality issues;

Product does not match the description (incorrect item);

No-reason return or exchange (applicable to unused products).

3. Return Process

Please contact us via email or phone to request a return, providing your order number, payment proof, reason for return, and relevant photos or videos;

Our customer service team will process your request promptly. If the return request is approved, we will provide you with the return address via your contact details;

Please carefully package the product, including all accessories, materials, and return labels, in the original packaging, and send it to the return address we provide. Once we receive the product, we will inspect it;

4. Exchange Process

Please contact us via email or phone to request an exchange, providing your order number, payment proof, reason for exchange, and relevant photos or videos;

Our customer service team will process your request promptly. If the exchange request is approved, we will provide you with the return address via your contact details;

Please package the product, including all accessories, materials, and return labels, in the original packaging and send it to the designated return address. Wait for us to confirm receipt of the returned item;

Once we receive the returned product, we will inspect it. If it meets the conditions, we will arrange for a replacement to be shipped to you within 1-3 business days. For more information on shipping, please refer to our Shipping Policy.

5. Refund Process

Refund Method: Refunds will be issued to the same payment method used for the original purchase, including credit card accounts such as American Express, JCB, Mastercard, Discover, Diners Club, and VISA.

Processing Time: Depending on the processing time of your bank, we expect refunds to be credited within 3-5 business days. If the refund has not been received after this period, please contact us for assistance.

6. Fees Rules

For product appearance issues, quality issues, odor, color discrepancies, incorrect items, etc., return shipping costs will be covered by us;

For no-reason returns and exchanges, the return shipping cost will be borne by you.

7. Liability Statement
We are only responsible for product-related quality issues. We do not accept returns or exchanges for issues not related to the product (e.g., damage caused by misuse, accidental damage, etc.).

Contact Us

Address: 8641 SKOKIE BLVD, SKOKIE, IL 60077, United States

Customer Service Phone: +1 (917) 548-2660

Customer Service Email: service@interkento.com

Online Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)